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Last updated: May 2026
By accessing and using the Rentro platform, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.
You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us of any unauthorised use of your account or any other breach of security.
Rentro reserves the right to refuse service, terminate accounts, and/or cancel bookings at our sole discretion.
Vehicle owners (Hosts) warrant that they are the rightful owners or have the authority to list vehicles on our platform. Hosts are responsible for:
By booking a vehicle, renters agree to: (a) comply with all traffic laws and regulations, (b) return the vehicle in the same condition as received, (c) not engage in illegal activities, and (d) respect the vehicle owner's rules regarding pet policies, smoking, etc.
Rentro reserves the right to cancel any booking that violates these terms.
Where card payments are enabled, payments are processed securely through our payment partners. Renters authorise charges for the rental amount plus any applicable amounts, such as a refundable security bond, disclosed at checkout.
Where direct payment is enabled, Rentro does not move, hold, or escrow the money. The Host may share a booking-specific PayID, bank-transfer, or cash instruction after both parties sign the digital contract. The Renter should only mark payment as sent after funds have left their account or cash has changed hands, and the Host should only confirm payment after receipt.
Platform fee policy: Rentro does not currently charge any platform service fee. 100% of the rental amount goes to the Host. If Rentro introduces a service fee in the future, Hosts and Renters will be notified in writing at least 30 days before the change takes effect.
If Rentro introduces a platform service fee in the future, Hosts and Renters will be notified in writing (via email to the address on file and a notice on the Rentro website) at least thirty (30) days before the fee becomes effective. Hosts may withdraw their listings, and Renters may cancel pending bookings not yet started, before the change takes effect without penalty.
Refunds, security bonds, extra charges, chargebacks, and payment disputes are subject to the booking terms, cancellation policy, evidence supplied by the parties, and the payment method used. Direct-payment refunds and bond returns are settled directly between Host and Renter unless Rentro separately confirms otherwise in writing.
Rentro acts solely as a technology platform connecting Hosts and Renters. Rentro does not own any vehicle listed on the platform, does not operate as a vehicle rental agency, and is not a party to any rental agreement between a Host and a Renter. Rentro is not responsible for the condition, roadworthiness, or safety of any vehicle, or for disputes between users, vehicle damage, accidents, or injury that occurs before, during, or after a rental.
Insurance policy: Rentro is a peer-to-peer marketplace and does not provide, underwrite, or broker insurance. Every Host must hold a current comprehensive vehicle insurance policy that expressly permits private rental or peer-to-peer use before listing. Renters should understand that Rentro is not the insurer; damage, excess, claim approval, declined claims, uncovered loss, fines, tolls, fuel, cleaning, and late-return costs remain between the Host and Renter under the signed rental contract.
Hosts are required to maintain a current, valid comprehensive insurance policy on each vehicle listed on Rentro that permits private rental or peer-to-peer use. Renters are strongly encouraged to verify that their own personal driver's insurance (if any) extends to the rental vehicle. Any insurance claim arising from a rental is handled directly between the Host, the Renter, and their respective insurers.
All users agree to indemnify and hold Rentro harmless from claims, damages, and costs arising from their use of the platform or any rental transacted through it.
Rental, payment, bond, damage, accident, insurance, toll, fine, fuel, cleaning, late-return, no-show, and refund disputes are matters between the Host and the Renter. Rentro may provide platform records such as booking details, messages, contract timestamps, signature records, and payment-status records where available, but Rentro does not act as an insurer, escrow agent, arbitrator, debt collector, or claims assessor.
Rentro may review safety, fraud, abuse, or policy reports for platform-protection purposes and may take platform actions such as account restrictions, listing removal, feature restrictions, or support recommendations. These platform actions do not decide who is legally or financially responsible between users. Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law or other applicable law.
Rentro may terminate or suspend your account immediately, without prior notice or liability, if you breach these terms, engage in fraudulent activity, or violate applicable laws.
To the extent permitted by law, Rentro shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Nothing in these terms limits rights, guarantees, or remedies that cannot be excluded under Australian Consumer Law. Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.
Rentro reserves the right to modify these terms at any time. Continued use of our platform constitutes acceptance of modified terms.
If you have questions about these Terms of Service, please contact us at hello@rentro.com.au.
These Terms of Service constitute the entire agreement between you and Rentro and supersede all prior agreements and understandings.