Terms of Service

1. Acceptance of Terms

By accessing and using the Rentro platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. User Accounts

You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us of any unauthorized use of your account or any other breach of security.

Rentro reserves the right to refuse service, terminate accounts, and/or cancel bookings at our sole discretion.

3. Vehicle Listings

Vehicle owners (Hosts) warrant that they are the rightful owners or have the authority to list vehicles on our platform. Hosts are responsible for:

• •Maintaining accurate vehicle information and photos
• •Keeping vehicles in safe, roadworthy condition
• •Maintaining current vehicle registration and insurance
• •Complying with local regulations

4. Bookings and Rentals

By booking a vehicle, renters agree to: (a) comply with all traffic laws and regulations, (b) return the vehicle in the same condition as received, (c) not engage in illegal activities, and (d) respect the vehicle owner's rules regarding pet policies, smoking, etc.

Rentro reserves the right to cancel any booking that violates these terms.

5. Payments

All payments are processed securely through our payment partners. Renters authorize charges for the rental amount plus any applicable fees. Hosts agree that Rentro may deduct platform fees and service charges from their earnings.

Refunds for cancellations are subject to Rentro's cancellation policy.

6. Liability and Indemnification

Rentro acts as a platform provider and is not responsible for disputes between users, vehicle damage, accidents, or injury that occurs during rentals. All users agree to indemnify and hold Rentro harmless from claims, damages, and costs arising from their use of the platform.

Insurance is offered separately through our insurance partners. Renters and Hosts are responsible for understanding their insurance coverage.

7. Dispute Resolution

Disputes between users shall be resolved through Rentro's dispute resolution process. Both parties agree to provide evidence and cooperate with our investigation. Rentro's decision is final and binding.

8. Termination

Rentro may terminate or suspend your account immediately, without prior notice or liability, if you breach these terms, engage in fraudulent activity, or violate applicable laws.

9. Limitation of Liability

To the extent permitted by law, Rentro shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount you paid for the service in question.

10. Modifications to Terms

Rentro reserves the right to modify these terms at any time. Continued use of our platform constitutes acceptance of modified terms.

11. Contact Us

If you have questions about these Terms of Service, please contact us at hello@rentro.com.au.