Privacy Policy

1. Introduction

Rentro ("we", "us", "our", or "Company") operates the Rentro platform and mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our services.

2. Information We Collect

We collect information in several ways:

• •Account Information: Name, email address, phone number, profile photo, date of birth, driver's license, and address.
• •Payment Information: Bank account details, credit card information (processed securely by our payment partners), and transaction history.
• •Vehicle Information: Car details, photos, registration and insurance information, and maintenance records.
• •Booking Information: Rental dates, pickup/dropoff locations, rental duration, and messaging history.
• •Usage Data: Pages visited, time spent on site, IP address, browser type, and interactions with our platform.

3. How We Use Your Information

We use the information we collect for:

• •Providing and maintaining our services
• •Processing bookings, payments, and disputes
• •Verifying user identity and preventing fraud
• •Sending transactional and marketing communications (with your consent)
• •Improving our platform and user experience
• •Complying with legal obligations

4. Information Sharing

We may share your information with: (a) other users (name, rating, and selected profile information), (b) payment processors and banks to complete transactions, (c) insurance and legal partners for coverage and dispute resolution, (d) law enforcement if required by law, and (e) service providers who assist us in operating our platform.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no security system is completely impenetrable. We cannot guarantee absolute security of your data.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings in your browser, though some features may not function properly if cookies are disabled.

7. Third-Party Links

Our platform may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of external websites.

8. Your Rights

Under Australian Privacy Law, you have the right to:

• •Access your personal information
• •Correct inaccurate or out-of-date information
• •Request deletion of your data (subject to legal obligations)
• •Opt out of marketing communications

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@rentro.com.au.